Return Policy of Totini Mart
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at custmoerservice@totini.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Return form & Proof of purchase, then mail your return to the following address:
Green Golden Jutex
Attn: Returns
RMA #
Rua Ana de Castro Osório, at 9 B District: Setúbal Municipality: Seixal Parish: Amora 2845 360
BLACKBERRY
Amora,, Lisbon 2845-360
Portugal
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least five (5) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
- Any goods that have been washed or used
- Re-labeled items
- Discontinued styles
- Decorated styles
- Items on Sale
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note- 20% restocking fee will be charged for all returns
- Sale items are FINAL SALE and cannot be returned
- All claims have to be approved. Please email Return@totini.com to explain the problem with merchandise, and to get a Return Authorization Number (RA). Write your RA number on your invoice. Enclose a copy of the invoice in your package and write your RA number on the outside of your package.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
custmoerservice@totini.com
